These Terms of Service (“Terms”) govern the consulting and advisory services provided by Troy Robbins (ABN 88 913 384 473) (“I”, “me”, “my”) to clients (“you”). By engaging my services or submitting an enquiry through this website, you agree to these Terms.
Services
I provide independent consulting and advisory services across operational strategy, stakeholder engagement, emerging technology and business transformation. The specific scope, deliverables and timing of any engagement are set out in a proposal or statement of work agreed in writing before work begins.
Engagements & scope
Each engagement is defined by the agreed proposal. Any change to scope, deliverables or timeline will be discussed and confirmed in writing, and may affect fees. I reserve the right to decline or discontinue an engagement where a conflict of interest or other reasonable ground arises.
Fees & payment
Fees are set out in the applicable proposal and are quoted in Australian dollars (AUD) unless stated otherwise. I am not currently registered for GST, so no GST is charged on my services; this will change if and when I become registered, at which point GST will be added as required by law. Invoices are issued through Stripe and are payable by the due date shown on the invoice. Card and payment details are handled entirely by Stripe as my payment processor. I do not receive or store your full card details. Late payments may attract a reasonable administrative charge and may result in work being paused.
Cancellations & refunds
Either party may end an engagement with reasonable written notice. On termination, you agree to pay for all services performed up to the termination date, together with any non-cancellable commitments made on your behalf. Refunds, where applicable, are assessed against work already delivered and are handled through Stripe. See the Support page for how to raise a billing query.
Confidentiality
Information exchanged during an engagement is treated as confidential and used only for the purpose of delivering the agreed services. This obligation continues after the engagement ends. I expect the same discretion to be extended to my own methods, materials and advice.
Intellectual property
Deliverables prepared specifically for you become yours on full payment. Pre-existing frameworks, tools and know-how that I bring to the work remain mine, and you receive a non-exclusive licence to use them for the purposes of the engagement.
Limitation of liability
Advice is provided in good faith and based on the information available at the time. To the extent permitted by law, my total liability arising from any engagement is limited to the fees paid for that engagement. Nothing in these Terms excludes rights that cannot lawfully be excluded, including under the Australian Consumer Law.
Governing law
These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that state.
Changes & contact
I may update these Terms from time to time; the current version is always the one published here. Questions about these Terms can be sent through the contact form or the Support page.
This page is provided for general information and does not constitute legal advice. Please have it reviewed by a qualified legal professional before publishing.