Use the contact form for new work, general questions and anything about an active engagement, or email billing@troyrobbins.au.
I respond to every enquiry personally, usually within two business days.
Invoices & receipts
Invoices are issued and paid through Stripe. When a payment is made, Stripe automatically emails a receipt to the address on file. If you need a copy of an invoice or receipt re-sent, let me know through the contact form or at billing@troyrobbins.au and I’ll arrange it.
Payments & security
All card payments are handled securely by Stripe. I never see or store your full card details. If a payment fails, check the card details and try again from the invoice link, or contact me and I’ll reissue it.
Refunds & disputes
If you believe an invoice is incorrect or wish to discuss a refund, contact me before raising a dispute with your bank, most issues are resolved quickly and directly. Approved refunds are processed back to the original payment method through Stripe. See the Terms for how refunds are assessed.
Common questions.
Open the secure payment link in your invoice email and pay by card through Stripe. A receipt is emailed to you automatically.
Invoices are issued in Australian dollars (AUD) by default. If you need another currency, mention it before the engagement begins.
Yes. Payments are processed by Stripe, a certified PCI Service Provider. Your card details are never stored on this site.
Send your updated details through the contact form or to billing@troyrobbins.au and I’ll update your records before the next invoice.
Send a note and I’ll come back to you personally.